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About Tata 1mg

India’s leading consumer health platform focused on accessible, affordable, and understandable healthcare through e-pharmacy, e-diagnostics, e-consulting, and offline stores. Partnered with leading hospitals and healthcare providers.

More info: https://www.1mg.com/aboutUs

Team Overview

The B&M Retail team manages in-store pharmacy operations, diagnostics, and e-consultation, ensuring excellent customer service and operational performance in collaboration with Warehousing, Merchandising, and Marketing.

Key Responsibilities

Financial Performance and Sales:

• Meet daily sales targets across private label, BigBasket, generics, high-margin categories, and diagnostics.
• Perform prescription reminder calls and follow up with dormant/lapsed and high-value users.
• Maintain and review the commitment register to ensure timely customer deliveries.

Omnichannel Order Management:

• Achieve zero pushback on omnichannel orders.
• Ensure 100% compliance with turnaround time (TAT) in order processing.

Customer Service and Experience:

• Greet customers warmly with folded hands.
• Understand and fulfill customer requirements both in-store and via calls/WhatsApp with timely responses (within 15–20 minutes).
• Build lasting customer relationships through professional service.
• Manage home deliveries as per business and service protocols.

Inventory Management and Accuracy:

• Inward inventory daily with complete accuracy.
• Correctly place items per SKU-location mapping.
• Pull out expired, near-expiry, and non-moving items daily.
• Enter bounced items into the system.
• Conduct daily physical SKU audits.

Compliance and Banking:

• Maintain duplicate invoices and cold chain temperature logs as per SOP.
• Regularize manual bills.
• Handle sales returns with necessary email approvals.
• Prepare daily sales report (DSR) and cash ledger during shift handovers.
• Respond to store pharmacy emails promptly.

Store Hygiene & Visual Merchandising:

• Maintain store cleanliness with housekeeping support.
• Clean racks and shelves daily, arrange items per visual merchandising SOP.
• Place appropriate discount tags and display monetized brands correctly.

Marketing and Promotional Activities:

• Set up in-store marketing materials and standees.
• Participate actively in promotional camps and door-to-door activities.
• Inform customers about ongoing offers, home delivery, and diagnostics services.

Required Qualifications & Skills

• Bachelor’s degree or Diploma in Pharmacy with 1-3 years of relevant experience.
• Valid State Pharmacy Council registration.
• Strong customer service and communication skills.
• Proficiency with computers and pharmacy software.
• Attention to detail, multitasking ability, and ethical conduct.

Why Join Tata 1mg?

• Work in a dynamic, fast-growing environment combining Tata’s legacy with 1mg’s startup spirit.
• The leadership is committed to making Tata 1mg one of the best workplaces.
• Equal opportunity employer with fair and merit-based employment practices.